Below are answers to our most common inquiries. If you need further assistance, feel free to contact us—we typically respond within 24 hours, often sooner.
Orders typically take 7-14 working days to arrive. They are shipped from our warehouse, and tracking details will be provided once your order is scheduled for final delivery. Tracking updates may take a few days to reflect on the courier’s system.
Once you place an order and payment is processed, we will quickly begin handling your order. You will receive email updates at each stage—when we receive your order and again when it is dispatched.
Tracking information will be sent via email and will also be available in your CamerasDori account, allowing you to check the expected delivery date. Once your order arrives, please inspect it immediately to ensure everything is in perfect working order.
Standard delivery takes 7-14 working days for the UK and EU.
Yes. We source only pristine, unused, and mint-condition equipment. To maintain strict quality standards, some products are supplied in "open-box" condition, meaning the outer packaging has been opened solely for inspection and verification purposes. The equipment itself remains unused and is supplied boxed with all standard accessories.
We offer a 14-day money-back guarantee. If you're not satisfied, simply contact us within 14 days of receiving your order to request a return authorization. Items must be in new, unused condition for a full refund. Otherwise, a 30% restocking fee may apply.
Yes, we source our stock from global markets to offer competitive prices. Our cameras and lenses are carefully selected in pristine, unused, and mint condition. Some items may be supplied in open-box condition for inspection and verification purposes. Certain products may also come with an adaptor for the battery charger and a translated manual where necessary.
Our models are not eligible for cashback promotions. Even taking cashback promotions into account, we offer very competitive prices.
We deliver to the United Kingdom and 27 European countries, including Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Poland, Spain, Sweden, Finland, Greece, Portugal, the Czech Republic, Hungary, Slovakia, Bulgaria, Croatia, Estonia, Latvia, Lithuania, Norway, Romania, Slovenia, and Switzerland.
Orders are currently dispatched from our overseas warehouse. However, you will not be charged any additional taxes, customs duties, or import fees. The price shown at checkout is the final amount you pay.
No, If you are a UK customer then your order will usually be sent from our UK office. Our prices are the final cost to you. Even if items are sent directly from our HK warehouse you will not be billed for any additional charges. Existing customers may remember that previously they might have received an invoice from the courier. This will no longer ever happen as we have changed how we do things to ensure a smoother and easier transaction for our customers. So, just to confirm, you will never pay more than the price that you see on our website!
Standard UK and EU delivery orders usually arrive within 7-14 working days. We will notify you once your order has been dispatched. If you created an account with CamerasDori when you checked out, you can log back into your account to access your tracking number. Enter this number on the courier’s website to view your estimated delivery date. You will also receive tracking information via email once your order is dispatched.
All cameras and lenses come with a 18 months warranty. Please note that this is a retailer warranty and is not provided by the manufacturer.
We would be delighted to help. Please email us with your request and we will look to source this for you and email you a quote. Please note that for new product releases, we put the product on our website as soon as it is available to pre-order or order.
UK Store: We currently accept secure payments through Mollie, which includes all major credit and debit cards (Visa, Mastercard, and American Express), as well as digital wallets like Apple Pay and Google Pay. For fast and secure checkout, we also offer PayPal as a separate payment option, alongside bank transfers accepted via Wise. Additional payment methods may be introduced in the future to offer our customers greater flexibility.
EU Store: We currently accept secure payments through Mollie, covering all major credit and debit cards (Visa, Mastercard, American Express, and Cartes Bancaires for France), digital wallets like Apple Pay and Google Pay, plus regional methods including iDEAL for the Netherlands and SEPA bank transfers. Additionally, we provide PayPal as a separate, secure checkout option and accept bank transfers via Wise. Additional payment methods may be introduced in the future to offer our customers greater flexibility.
If you choose to pay by bank transfer, please include the transaction ID and proof of payment when placing your order. If you are unable to provide these at checkout, you can add them to your order details from your account page after placing the order. Once the transfer has been made, please email info@camerasdori.com so we can process your order promptly.
BACS orders are reserved for up to 24 hours on weekdays. Payments made over the weekend will be held until Tuesday at 12:00 pm (midday).
For every £1 you spend with CamerasDori you will receive 1 loyalty point. So, if you were to spend £1000 with us you would receive 1000 loyalty points which equates to a £10 discount off any future order. When you checkout you will be advised of how many points your order will accrue or how many points you can redeem against your purchase. You will need to create an account on our website to keep track of your loyalty points balance and to use your points.
We are able to offer such fantastic prices on the best gear for a number of reasons: We are an efficient company that knows our market inside and out. We deal in very large volumes of stock because we sell on eBay, Amazon and here on our website (our website offers the best prices as we don't have to pay seller fees to other companies). Therefore we can negotiate much better prices with suppliers than are available to individuals. We only stock the very best camera gear. This ensures a quick turnover of products because all our items are very popular. We have particular expertise in mirrorless and DSLR camera models and keep up-to-date and on trend. This ensures that we do not have money tied up in stock that is not selling. This keeps our overheads down. We specialise in supplying mid to high level camera gear as we supply to professionals and enthusiasts. Therefore we don't have to keep a huge inventory of different models. We simply know what is popular at any one time and we make sure that we can supply that gear at great prices.
We don't offer a collection service as we do not hold stock on site. Don't forget that UK mainland delivery is fast and fully tracked.
Our best prices are already on the website. We want to offer the best price to all our customers not just those who ask. We don't offer any further discount if you buy a camera and lens together. What we do is offer competitive pricing and regular special offers. If the items that you want are not in a bundle or special offer right now be sure to check back as they may be the following week. If you are looking to make a purchase in excess of £5000 then by all means contact us and we will look to see if we can save you even more.
No we do not offer credit although we do accept all major credit cards.
We do not offer any further discounting than the already excellent prices that are on our website.
Please check the product page on our website for further information. Generally these issues are covered under our warranty but we do have to treat each announcement of this kind individually. For example the recent flare issue on the Nikon D750 caused quite a stir on the Internet and we received many enquiries regarding this issue. We covered this problem under our warranty and fixed anyone's camera that was affected. We then pulled th D750 from our shelves. Once the problem was resolved we then announced on the Nikon D750 product page that all new models being sold were free from this issue. Simply checking the page of the product that you are interested in will usually reveal all the required information to confidently make a purchase.
If you know that you will not be in for delivery then please wait until the courier has made the first attempt. Then simply contact them using the information on the card that they leave at your delivery address and re-arrange delivery for a convenient time. Due to the couriers that we use we cannot specify Saturday deliveries.
Firmware updates are available directly from the manufacturer’s website. After the 18-month warranty from CamerasDori expires, you can still have your camera serviced at independent service centers. If needed, we can recommend reputable third-party repair services for your convenience.
We are an online-only retailer, and all orders are shipped directly from our warehouse. Unfortunately, we do not have a physical store or showroom. However, our team is more than happy to assist you online with any product inquiries or support you may need.
If you need to return an item, please contact us first to receive the correct return instructions. As we work with third-party partners for inspections and logistics, the return address may vary depending on your order. Once your return request is authorized, we will provide you with the appropriate return address and process.
If you cancel or return an order within the 14-day return period for reasons not related to a faulty item, any loyalty points used will not be credited back to your account.
At CamerasDori, all transactions are processed in GBP or EUR, depending on the region.
If your payment is made using a card issued in a currency other than GBP or EUR (for example, SEK), your card issuer or payment processor may apply foreign exchange fees or use their own exchange rate. These fees are determined by your bank or card provider and are not controlled by CamerasDori.
For refunds, we will return the exact amount originally paid in GBP or EUR. Any differences when the refund is converted into your local currency are due to fluctuations in exchange rates or any fees charged by your bank or card provider, and these are not the responsibility of CamerasDori.
